Shipping terms and conditions

At Nick Spencer Wines, we proudly deliver across Australia using a number of Courier services.

Shipping Rates

• Shipping is charged at a flat rate of $15.00 AUD per case (1 to 12 bottles) Australia-wide.

• Costs may vary depending on the size, weight, and destination of your order. Final shipping charges will be calculated at checkout and added to your order total.

Dispatch & Delivery Estimates

• We aim to dispatch all orders within 3 business days.

• Estimated delivery timeframes range from 3 to 7 business days form dispatch, depending on your location.

Please note, while we endeavour to process and dispatch orders as efficiently as possible, we cannot guarantee exact delivery times. Factors such as peak periods, courier delays, and external conditions may impact timelines.

Delivery Conditions

• We will only dispatch complete orders. If an item is temporarily unavailable but expected to arrive soon, we may hold your order briefly to ship it in full.

• If an item is significantly delayed or unavailable, we will contact you to offer a refund or a suitable replacement.

• If a customer would like to return the wine for a full refund this will be done at the expense of the customer. 

Lost or Damaged Goods

We take great care in packaging our wines. However, if your order is lost or damaged in transit, please notify us as soon as possible. We will assess the situation and, upon confirmation from the courier, arrange for a replacement or refund.